This Privacy Policy explains how Poet Hospitality Group(“we”, “our”, “us”) collects, uses and safeguards your information when you visit https://poethospitality.com, place an online order, book a table or inquire about an event.
1. Information We Collect
We collect information you provide directly through forms on this site — for example your name, phone number, email, event date and any notes about your inquiry. When you order online, your cart is sent through WhatsApp; the WhatsApp account information you share with us is governed by your agreement with WhatsApp.
We may also collect basic technical information automatically, such as your device type, browser, approximate location and how you navigate our pages. This is used to keep the site secure and to improve performance.
2. How We Use Your Information
- To respond to bookings, orders, catering and wedding inquiries.
- To confirm reservations and send transactional updates.
- To improve our menus, service quality and website experience.
- With your consent, to share occasional updates about menus, events and offers. You can opt out at any time.
- To meet legal, tax and regulatory obligations.
3. Cookies and Analytics
We use a small number of cookies and similar technologies to keep the site working, remember your preferences and understand aggregate usage. You can disable cookies in your browser, but some features of the site may not work as intended.
4. Sharing Your Information
We do not sell your personal information. We share it only with:
- Trusted service providers who help us operate this site, process orders, deliver food, plan events or send communications, under appropriate confidentiality.
- Authorities or regulators where required by law or to protect our legal rights.
5. Data Retention
We keep personal information only for as long as needed for the purpose it was collected, to comply with our legal obligations, and for reasonable record-keeping. Inquiry and reservation records are typically kept for up to three years; event contracts and financial records are kept for the period required by Pakistani tax and corporate law.
6. Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access to the personal information we hold about you, correction of inaccuracies, deletion where applicable, or withdrawal of consent for marketing. Write to us at hello@poethospitality.com and we will respond within a reasonable timeframe.
8. Children
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Third-Party Links
Our site may link to third-party services such as WhatsApp, Google Maps and social platforms. Their privacy practices are governed by their own policies, which we encourage you to review.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date above.
11. Contact
For privacy questions or to exercise your rights, write to us at hello@poethospitality.com or call +92 42 111 776 388.